Cancellation Policy

THE BELOW CANCELLATION POLICIES ARE BETWEEN THE BUSINESS (PHARMACY) AND THE PHARMACY PROFESSIONAL (PHARMACIST).

FOR PHARMACISTS

Instalocum has a zero-tolerance cancellation policy. Accepting a shift is a commitment - do not accept a shift if you are not able to commit to that shift. When you confirm a shift on the instalocum online platform (website) and mobile app, the store manager receives a confirmation email and only in exceptional circumstances should you not be able to attend and complete this shift. Any cancellations with instalocum WILL NOT be processed until the cancellation has been requested by email at [email protected] and until our team knows the reason for canceling so we can inform the relevant coordinator. All relief pharmacists/locums must be aware of our cancellation policy below: To avoid penalty, shift cancellation must be more than 14 days before the shift start date. You will receive 1 strike if you cancel within 14 days of a shift and a $150 penalty will apply. You will receive 2 strikes if you cancel within 3 days of a shift or if you fail to attend a shift and a $250 penalty will apply. Having 3 strikes will lead to a review of your account and a decision will be made on whether or not your account will be suspended or banned from the instalocum platform at our sole discretion. Strikes will stay on your account for 6 weeks. ‘No Shows’ are considered a cancellation and will be penalized. If you are late 60 minutes or more to your shift, the Pharmacy may cancel your shift without penalty if they choose to do so and you will be penalized with a ‘No Show’. Pharmacists acknowledge and agree that any such cancellation or any failure to complete a confirmed shift may be recorded on their profile and displayed to any pharmacy to which it makes an application to provide services.

Cancellation will NOT result in a penalty if:

The pharmacy professionals get approval from the Pharmacy that the shift may be cancelled. Both parties must come to an agreement that the reason for cancellation is justifiable. Any cancellations with instalocum WILL NOT be processed until the cancellation has been requested by email at [email protected] and until our team knows the reason for canceling. INSTALOCUM WILL NOT ACT AS AN INTERMEDIARY IN THE DISPUTE AND RESOLUTION PROCESS. INSTALOCUM WILL DO THE BEST OF ITS ABILITIES COLLECT AND DISPERSE ANY PENALTIES RESULTING FROM IT BUT WILL NOT BE HELD RESPONSIBLE IF RESULTS ARE UNSUCCESSFUL.

FOR PHARMACIES

To avoid penalty, shift cancellation must be more than 14 days before the shift start date. If a Shift is posted, but you have not accepted a pharmacist to fill such Relief Shift, then it may be cancelled at any time without a cancellation fee. The pharmacist performs at an incompetent and unacceptable standard. The pharmacist violates of any of Instalocum Terms of Service and privacy policy. The Pharmacy gets approval from the Pharmacy Professional that the shift may be cancelled. Both parties must come to an agreement that the reason for cancellation is justifiable. Any cancellations with instalocum WILL NOT be processed until the cancellation has been requested by email at [email protected] and until our team knows the reason for canceling. INSTALOCUM WILL NOT ACT AS AN INTERMEDIARY IN THE DISPUTE AND RESOLUTION PROCESS. INSTALOCUM WILL DO THE BEST OF ITS ABILITIES COLLECT AND DISPERSE ANY PENALTIES RESULTING FROM IT BUT WILL NOT BE HELD RESPONSIBLE IF RESULTS ARE UNSUCCESSFUL. If the Pharmacy Professional is late 60 minutes or more to your shift, the Pharmacy may cancel the shift without penalty if they choose to do so and the Pharmacy Professional will be penalized with a shift cancellation. You will receive 1 strike if you cancel within 14 days of a shift and a penalty equal to 50% of the total value of the shift will apply plus $50.00. You will receive 2 strikes if you cancel within 3 days of a shift or if you fail to attend a shift and a penalty equal to 100% of the total value of the shift will apply plus $50.00. Having 3 strikes will lead to a review of your account and a decision will be made on whether or not your account will be suspended or banned from the instalocum platform at our sole discretion. Strikes will stay on your account for 6 weeks.